Refund policy
Returns and Shipping Policy – Valenci Fashion
Returns Policy
We hope that you are completely happy with your purchase. If you still want to return, you can do so without any problem. You have 14 days after receipt to register your return with us and send the package back to us.
Will a return be shipped after these 14 days? Don't worry, we always look at this on a case-by-case basis. Sometimes we can still accept the return and if that is no longer possible, we will be happy to give you a voucher, so that you can choose something else nice later.
In order to properly process your return, we ask that you ensure that the item:
- Is unworn and unwashed.
- Free from odors and damage.
- Still has the original labels.
- Neatly in the original packaging.
Register a return
You can easily register your return via your personal account on our website. Log in via My account, go to your order and choose 'Register a return'. This way we process your return as quickly and smoothly as possible.
Return form
To ensure that processing runs as smoothly as possible, we ask you to always include the returns form in the package — even if you have registered the return via your account. You can download it here:
Unfortunately, we cannot process returns without a form.
You can send your return to:
Valencia Fashion
Breestraat 164
1941 AND Beverwijk
Return costs
The return costs are for the customer. We advise you to always use a Track & Trace code, so that your package can be easily tracked.
Exchange
Would you like a different size or color? No problem at all! You can easily indicate this on the return form.
As soon as we have received and checked your item, we will resend the new item to you free of charge. This way we make exchanging as easy as possible for you.
Gift vouchers
Digital gift vouchers are excluded from return or exchange. Please ensure all details are entered correctly upon purchase. If you have any questions or problems, please contact us.
Damage or incorrect delivery
Is your item damaged, defective or incorrectly delivered? We naturally find this annoying and would like to resolve it for you quickly. Please contact us and send clear photos and we will take a look with you right away.
Exceptions
We cannot accept returns on some items:
- Personalized items
- Personal care products
- Gift vouchers
- Items that cannot be returned for security reasons
If in doubt, you can always send us a message.
Legal reflection period (EU)
For all orders within the EU, a statutory cooling-off period of 14 days applies, starting from the delivery of the last item in your order — including weekends and public holidays. Within this period you can cancel or return without giving a reason, provided the items are in their original condition. You can cancel as long as your order has not yet been shipped. Return costs are the responsibility of the customer, provided this is stated in advance — which is the case in this policy.
Refund
When we have received and checked your return, we will send you a confirmation. Has the return been approved? We will then refund your purchase amount within 3–5 working days via the same payment method.
If it takes longer than 15 working days, please feel free to contact us at info@valencifashion.com
Please note: a credit note may be issued for late returns.
Didn't receive package?
Does Track & Trace indicate that your package has been delivered, but you have not received anything?
Let us in 7 days so that we can immediately start an investigation at PostNL for you. Unfortunately, after that period, this is no longer always possible.
Promotions & Discounts
If you return part of a promotion, the discount will be recalculated.
Example:
With “3 for €90” you return one item. The other products are then charged at the normal price (€37.50 per piece). You will then receive the difference (€15) back.
Contact
We are always happy to help you.
Do you have any questions? Feel free to send us a message via: