Frequently Asked Questions

We accept all common payment methods, including iDEAL, credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay and Google Pay. All payments are processed securely through Shopify Payments.

Please contact us as soon as possible at info@valencifashion.com. If your order has not yet been processed, we can adjust or cancel it for you.

Yes, immediately after placing your order you will receive an order confirmation by email with all the details.

Netherlands & Belgium: Free shipping from €70. Order before 5:00 PM and receive your order the next day. Orders under €70 have shipping costs of €4.95.

Europe: Free shipping from €100. Order before 5:00 PM and your order will be processed the same day and delivered within 2-3 working days. Orders under €100 have shipping costs of €6.95.

Once your order has been shipped, you will receive a track & trace code by email with which you can track your package.

Yes, we ship to all of Europe. Shipping costs and delivery times are calculated at checkout based on your location.

You can return items within 14 days of receipt. Products must be unworn, with original tags and in the original packaging.

Step 1: Download it return form and fill it in.

Step 2: Send your return to:

Valencia Fashion
Breestraat 164
1941 AND Beverwijk

Return costs: The return costs are for the customer. We advise you to always use a Track & Trace code, so that your package can be easily tracked.

After receiving and inspecting your return, we will process the refund to your original payment method within 5-7 business days.

Would you like a different size or color? No problem at all! You can easily indicate this on the return form.

As soon as we have received and checked your item, we will resend the new item to you free of charge. This way we make exchanging as easy as possible for you.

Please refer to our size chart on each product page. If in doubt between two sizes, we recommend choosing the larger size for a comfortable fit.

Our premium blazers and outerwear have a modern, tailored fit. Specific fitting information can be found with each product.

Our jeans and chinos have a standard length of size 32. For models that have a longer or shorter fit, this is always indicated in the product description.

Always follow the care instructions on the label. For premium blazers and jackets, we recommend professional dry cleaning to maintain quality.

No, you can also pay as a guest. An account does make it easier to track orders and pay more quickly for your next purchase.

We take privacy seriously and protect your data according to the GDPR. Read our privacy policy for more information.

You can reach us by email: info@valencifashion.com. We aim to respond within 24 hours on working days.

Yes, we have a physical store! We work by appointment to offer you the best service.

Would you like to come by? Then make an appointment via this link or send an email to info@valencifashion.com.